Shipping policy

Delivery Zone

We currently ship exclusively within Metropolitan France (France métropolitaine). We do not ship to overseas territories, Corsica, or international destinations at this time. Orders placed from outside Metropolitan France will be cancelled and refunded in full.

Order Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding French public holidays). Orders placed on weekends or public holidays will begin processing on the next business day. You will receive an order confirmation email immediately after your purchase, and a separate dispatch confirmation once your parcel leaves our facility.

Delivery Time

After dispatch, delivery within Metropolitan France takes 3–5 business days. This estimate is provided by our carrier partners and may be extended during peak periods such as national holidays, sales events, or periods of high postal volume. Delays caused by the carrier are beyond our control, but we will assist you in resolving any delivery issue.

Shipping Costs

Shipping is free of charge for all orders delivered within Metropolitan France. No minimum order value is required. The price you see at checkout is the final price you pay — there are no hidden handling or packaging fees.

Order Tracking

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel's progress. If you do not receive tracking information within 3 business days of your order confirmation, please contact us.

Delivery Issues

If your order has not arrived within the estimated timeframe, please contact us at info@softlinenliving.my with your order number. We will open an investigation with the carrier and respond within 2 business days. If your parcel is confirmed lost, we will send a replacement or issue a full refund at your choice.