How to Reach Us
We are here to help with any question about your order, our products, our policies, or anything else related to Softlinenliving.
info@softlinenliving.my
This is the fastest way to reach us for most enquiries. Please include your order number if your question relates to a specific purchase — it allows us to locate your order immediately and respond more quickly.
Phone
+33 2 40 48 99 99
Our phone line is open during business hours. If the line is busy or you reach voicemail, please leave a brief message with your name, order number, and a callback number, or send an email instead. We return voicemails and emails within 2 business days.
Postal Address
Softlinenliving
4 Avenue Millet
44000 Nantes
France
Please note: this is our business and correspondence address. Do not send returns to this address without contacting us first — we will provide you with the correct return instructions and address to ensure your return is processed without delay.
Business Hours
Monday – Friday, 9:00 AM – 6:00 PM (CET/CEST)
We are closed on Saturdays, Sundays, and French public holidays. Emails received outside business hours will be answered on the next business day.
Before You Contact Us
To help us resolve your enquiry as quickly as possible, please have the following information ready:
Your order number (found in your order confirmation email and on your invoice)
The email address used to place the order
For product issues: a photograph of the item and a brief description of the problem
For delivery issues: your tracking number and the date your order was due
What We Can Help With
Order status and tracking
Returns and refunds
Damaged, faulty, or incorrect items
Payment and invoice questions
Product information and stock availability
Privacy and data protection requests
What We Cannot Do
We cannot change a delivery address after an order has been dispatched
We cannot cancel an order once it has been dispatched — you may instead exercise your 14-day right of withdrawal after receiving it
We cannot process a return without prior contact by email
Complaints
If you are not satisfied with how we have handled your enquiry, please tell us. We will review the matter and respond. If we cannot resolve your complaint directly, you may refer it to our consumer mediator or to the relevant French consumer authority. Details of our mediation service are available on request.
Data Protection Requests
For requests relating to your personal data — access, correction, deletion, or any other right under the GDPR — please email info@softlinenliving.my with the subject line "Data Protection Request". We will respond within one month, as required by law.